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Returns & Exchanges
We get it - buying swimwear online means you can't always be 100% sure of the fit until it arrives. We want you to feel confident shopping with us, so here's how our returns and exchanges work.
Because swimwear is a hygiene-sensitive product, we do have some conditions to make sure every piece we send out is safe and fresh for the next customer too. Here's what you need to know:
When you can return or exchange
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You've got 7 days from the date of delivery to raise a request - after that, we won't be able to accept it.
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The item needs to be unworn, unwashed, and unused, with the hygiene liner/protective sticker fully intact and untampered with - this is non-negotiable for swimwear, for everyone's safety.
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If there are any signs of wear, stains, perfume, deodorant, makeup marks, or if the hygiene liner is missing or tampered with, we won't be able to process the return.
How exchanges work
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You can exchange for a different size of the same product, as long as it's in stock
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We allow one exchange per order
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Reverse shipping and exchange shipping charges are on the customer — we know this isn't ideal, but it helps us keep our prices fair
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If your size isn't available, we'll offer you store credit or an alternate product of equal value instead
Refunds
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Every returned item goes through a quick quality and hygiene check before we process anything
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Once it passes, we'll process your refund or exchange
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Shipping and COD charges (where applicable) aren't refundable — only the product amount is
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For COD orders, we refund the amount you actually paid for the product, once your return clears inspection
How to start a return or exchange?
Just WhatsApp us with your Name, order ID and a quick note on the issue - we'll guide you through the rest. You can also email customercare@voyara.in.
Order Cancellations
Changed your mind right after ordering? No problem - email us at “customercare@voyara.in” or WhatsApp us within 24 hours of placing your order, and we'll cancel it for you. Since we start processing orders quickly, we won't be able to accept cancellation requests after that 24-hour window.
Sale Items
Just a heads-up - items purchased during a sale are final sale. We're not able to accept returns, exchanges, or alterations on discounted items, so please double-check size and fit before buying on sale.
One last thing
We reserve the right to decline a return or exchange if the item doesn't meet the conditions above or doesn't pass our hygiene check. We know these rules exist for a reason, and we hope you understand they're what let us keep offering easy returns to everyone.
Got a question about a return? Reach out to us at WhatsApp us or email us at: customercare@voyara.in - happy to help.
While you wait for your exchange, check out what's New In or our Bestsellers - you might just find your next favourite.